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| Please see Customer Return Procedures for information on how to return you item. |
DOA Products
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| Pro Gear Warehouse takes every possible measure to ensure your order will arrive to you safely and the items in perfect working condition. Occasionally you may receive an item that is not functional. If your purchase arrives to you and appears to be inoperative, CALL US IMMEDIATELY (877-511-8800) so we can help you troubleshoot the problem. |
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| Damaged in Transit |
We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You may request, in the shippers presence to open the box to inspect it for concealed damage. Your order is carefully packed to exceed UPS, FedEx and USPS shipping requirements.
If an item arrives damaged, call the shipper within 72 hours.
UPS
1-800-PICKUPS (800-742-5877)
Fed Ex
1-800-GOFEDEX (800-463-3339)
**The shipper will arrange for a damaged merchandise pickup and inspection**
UPS or FedEx will pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement. Please be advised that return fees may apply if damage is not a result of shipping. |
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| Delivery Refused |
| If the carrier returns an item because it was refused or undeliverable to the address provided, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return. |
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| General Returns |
| If you are unsatisfied for any reason with a product you
ordered from us directly we will gladly accept the item back within 30 days for a full in store credit. All items returned to us for a cash refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less original shipping and handling fees. |
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| Auction Returns |
| If you are unsatisfied for any reason with a product you
ordered from us via an online auction we will gladly accept the item back within 30 days. All items returned to us for a cash refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less original shipping and handling fees. |
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| Special Orders |
| All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange. If your package arrives damaged or defective, please let our Customer Service Department know within 10 days of receipt of your order. |
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| Call Us First |
| To ensure proper credit, call Pro Gear Warehouse (877-511-8800) for your return authorization number (RA#). All returns must be issued a return material authorization # before shipping back to our warehouse or your shipment will be refused. All RMA # s must be clearly written on the shipping label and a copy of the RMA should be included with your return shipment to assure proper credit or replacement. |
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| Return Everything! |
| All approved returns must be in new condition and include all original packaging, accessories (e.g. power adapters, cables, bulbs etc.) and paperwork (e.g. owners manual, warranty card, etc.) or they will be subject to a 25% restocking fee. Please do not write on the box, manual, or warranty card until certain you will keep this purchase. Include a copy of the packing list and clearly indicate your reason for returning.
Any gear that has been rack mounted, damaged gear due to misuse, and any product that looks used and cannot be resold as new, will automatically be charged 25% restocking fee. Ask your customer service representative if you are unsure if the fee applies to your return.
Repack, double box and insure! |
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| Package your return Correctly |
To protect your return please repack items using all original packing materials Double box your shipment to prevent damage. If your return is damaged in shipping due to poor packaging we will not accept the return for a credit of any type.
- Insure for the full value of your purchase.
- Write the Return Authorization # on the shipping label.
- Keep your tracking number!
- Ship your items back with a traceable service like FedEx or UPS. We are not responsible if your return merchandise is lost in transit.
You are responsible for merchandise until it safely reaches our warehouse.
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| ** RETURN EXCEPTIONS ** |
| Cartridges and styli, bulk cable, bulk cassettes, fog, bubble, haze or snow juice, carpeting, replacement lamps that have been plugged-in, LPs, CDs,
computer hardware or software that has been unsealed/opened, slip mats, clothing and color media (gel) may not be returned. Items that cannot be sanitized, such as mouthpieces, or other expendable supplies may not be returned or exchanged. |
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